Contacts & Resources

Contacts & Resources For Families

General Mental Health Support

Alder Hey CAMHS Crisis Care Line

0151 293 3577 (24/7)

Alder Hey CAMHS (Liverpool FRESH CAMHS and Sefton CAMHS) Crisis Care Team offer advice, consultation, and direct intervention to children/young people aged 0-18th birthday* [*16-18 year olds with more urgent/emergency mental health presentations will be assessed by Mersey Care].


This website provides links to resources for children, young people and their families.

Liverpool CAMHS

This website provides links to resources for children, young people and their families.


116 123 (24/7)

The Samaritans are available to offer support every single day of the year. 

SHOUT (for help in a crisis)

Crisis line: text 'SHOUT' to 85258 (24/7)

Shout is a Uk based 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Childline [under 19s]

0800 1111

Childline is a private and confidential telephone and online service for children and young people up to the age of nineteen. You can contact a Childline counsellor about anything - no problem is too big or too small.

Kooth [under 18s]

Online counselling and support for children and young people.


The Mix [under 25s]

0808 808 4994 (helpline)

Crisis line: text ‘THEMIX’ to 85258

The Mix is the there to take on the embarrassing problems, weird questions, and please-don’t-make-me-say-it-out-loud thoughts that we have. They offer a free & confidential helpline available 365 days a year via phone, email or webchat. They also have discussion boards and live chat.

CALM (Campaign Against Living Miserably) 

0800 58 58 58 (5pm - midnight 365 days a year)

The helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.


Parent helpline: 0808 802 5544 (Mon – Fri 9.30am to 4pm)

Young person crisis messenger: text ‘YM’ to 85258 (24/7)
A wide range of information, resources and support for parents/carers and young people about mental health and wellbeing. 



MindEd for Families has advice and information from trusted experts and will help you to understand what problems occur, what you can do to best support your family, and how to take care of yourself. MindEd for Families is written by a team of specialists and parents, working together.

Charlie Waller Memorial Trust

Free mental and emotional wellbeing resources for parents, carers and young people.


Mind Infoline

0300 123 3393 (Mon-Fri 9am to 6pm)

text 86463


The Mind Infoline team provides information on a range of topics including: types of mental health problems, where to get help, medication and alternative treatments and advocacy. They will look for details of help and support in your area. There is also an online mental health A-Z resource.



0300 304 7000
Support and information about mental health problems, including online support.


A safe, supportive online community where you can listen, be heard and share your experiences with others (run by Mind).


Suicidal Thoughts Support


0800 068 4141  (Mon - Fri 09:00–22:00, Weekends & Bank Holidays 14:00–22:00) 

text: 07860039967


If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice.

Papyrus have a very helpful guide for parents/carers: 'Supporting your child. Self-harm and Suicide'

Eating Disorders Support


Helpline: 0808 801 0677

Youthline: 0808 801 0711

Studentline: 0808 801 0811

The UK's leading eating disorder charity. They offer a helpline, information resources, online support groups and message boards for anyone affected by eating disorders. 


Self Harm Support

User-led organisation for people who self-harm, and their friends and families.



User-led self-harm guidance and support network.


National Self Harm Network (NSHN)

Survivor-led closely monitored forum for people who self-harm, and their friends and families.


Selfharm UK

A project dedicated to supporting young people impacted by self-harm, providing a safe space to talk, ask any questions and be honest about what's going on in your life. Also runs:

Alumina - an online programme that is run a couple of nights a week by trained counsellors; it’s a safe place to explore how you are doing, what your struggles are and receive support for your harming behaviour.


Self-injury Support

Helpline: 0808 800 8088 (Tue–Thurs 7 to 9.30pm)

Text support: 07537 432444  (Tues-Thurs 7 to 9.30pm)
Information and support for people who self-harm. They also have a webchat service which is available at the same times as the helpline above.


(contact details further up this page)

Papyrus have a very helpful guide for parents/carers: 'Supporting your child. Self-harm and Suicide'